Classroom Triage Technician
Classroom Triage is the first critical line of technical support for class instruction. Supporting faculty and TA's in Registrar scheduled classrooms on campus. Classrooms contain similar technology across campus making support consistent. The OIT will conduct both Zoom and in-person classroom training to both teach you how the classroom works as well as to help you feel prepared and ready to support the professors before the start of classes. OIT mentors and next level support will be there to help you all along the way. Student Technology consultants, while working mostly independently in solving classroom issues are provided with detailed information on classroom issues. In addition full time staff will monitor your progress remotely to assist in resolving more complex issues. So you're never alone when supporting a classroom.
Qualifications
Position Requirements:
-Excellent customer service skills
-Excellent listening skills, with ability to ask appropriate follow-up questions to identify what is needed
-Ability to communicate instructions clearly to a varied audience, via all contact methods
-Ability to manage time, based on both academic and work priorities
-Ability to work at least 10 hours per week which may include evenings and/or Sunday
-Ability to learn quickly
-Attend annual training (conducted the week before the Fall semester begins)
Helpful Knowledge:
- Windows OS
- Browser applications (plug-ins and extensions)
- Email applications (in addition to Gmail)
- Google Apps (Document, Sheets, etc...)
- Android or iOS
- Wired/Wireless network
Comments
For more information, please review the information and complete an application at https://nd.service-now.com/nd_